Storage Tolworth Terms and Conditions
These Terms and Conditions set out the basis on which Storage Tolworth provides storage and related services, including collection, delivery, and removal services. By making a booking, using our storage facilities, or instructing us to undertake a removal or transport service, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings given:
Customer means any individual, partnership, company, or organisation that engages Storage Tolworth for storage or removal services.
Services means any storage, collection, delivery, packing, loading, unloading, or removal services provided by Storage Tolworth.
Goods means the items, belongings, or property that you deliver to our storage facility or that we handle as part of our removal or transport services.
Contract means the agreement between Storage Tolworth and the Customer incorporating these Terms and Conditions.
2. Scope of Services
Storage Tolworth provides secure storage facilities, together with optional removal, transport, and related services to and from our storage units. The exact scope of the Services will be as set out in our written quotation or booking confirmation.
We reserve the right to refuse any order or request for Services at our discretion where we reasonably believe that the Goods are unsuitable, hazardous, or where the Service requested is not practical or safe.
3. Booking Process
3.1 Quotations
All quotations are provided based on the information you supply regarding the nature and quantity of Goods, access conditions, and required dates. Quotations are not binding if the information you provided is incomplete or inaccurate. We may revise our quotation if the actual work differs from what was described.
3.2 Making a Booking
A booking is made when you confirm acceptance of our quotation and we issue a booking confirmation. Bookings may be confirmed in writing or through our designated booking system. The Contract is formed on the date of our confirmation.
3.3 Changes to Bookings
You must inform us as soon as possible if you wish to change any aspect of your booking, including dates, times, access locations, or the volume of Goods. We will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in revised charges, which will be notified to you.
4. Payments and Charges
4.1 Pricing
Our charges are based on the Services requested, duration of storage, volume or weight of Goods, and any additional services such as packing, materials, or special handling. All prices are quoted in UK pounds sterling and are exclusive of any applicable taxes unless stated otherwise.
4.2 Deposits
We may require a deposit at the time of booking, particularly for removal services or initial storage set-up. Any required deposit amount and due date will be specified in your quotation or booking confirmation. Deposits are generally non-refundable except as expressly provided in these Terms and Conditions or where required by law.
4.3 Payment Terms
Unless otherwise agreed in writing, payment for removal or transport services is due in full before or on the day of service commencement. Storage charges are payable in advance for the agreed period. We may offer monthly, quarterly, or other periodic billing, and payment must be received on or before the due date stated on the invoice.
4.4 Late or Non-Payment
If you fail to make payment by the due date, we may charge interest on overdue amounts at a reasonable rate from the due date until payment is received in full. We also reserve the right to suspend Services, deny access to stored Goods, or terminate the Contract for non-payment. In the case of prolonged non-payment, we may exercise a lien over your Goods and, after giving reasonable notice, sell or dispose of them to recover outstanding sums and costs, in accordance with applicable law.
5. Cancellations and Amendments
5.1 Customer Cancellations for Removal Services
If you wish to cancel a removal or transport service, you must notify us as early as possible. Where you cancel a removal or transport booking, we reserve the right to charge a cancellation fee reflecting our reasonable costs, including loss of bookings. As a guideline, cancellations made close to the scheduled service date may attract higher charges than those made well in advance.
5.2 Customer Cancellations for Storage
You may cancel the commencement of a new storage agreement before the start date by providing reasonable notice. If you cancel after we have reserved a unit and administrative work has been undertaken, we may retain all or part of any deposit or initial payment, subject to our statutory obligations.
5.3 Amendments by Storage Tolworth
We may need to amend or reschedule Services where circumstances beyond our control arise, such as severe weather, traffic disruption, equipment failure, or events affecting the safety or feasibility of the work. We will notify you as soon as reasonably possible and agree alternative arrangements. We will not be liable for any indirect losses arising from such amendments, provided we act reasonably and promptly to minimise disruption.
6. Use of Storage Units
6.1 Access
Access to your storage unit will be subject to our standard opening hours and access procedures, which may change from time to time. You are responsible for ensuring that only authorised persons have access to your unit. We may require proof of identity before granting access.
6.2 Prohibited Goods
You must not store or request us to handle any of the following: hazardous or toxic substances, flammable or explosive materials, illegal drugs or items, firearms or weapons, perishable goods, live animals, plants, or any items that could attract pests or cause contamination. We may refuse to accept Goods or require their immediate removal if we reasonably believe they fall into a prohibited category.
6.3 Security
We take reasonable steps to provide a secure environment for stored Goods, including physical and procedural security measures. However, you remain responsible for securing your unit, including using appropriate locks and keeping keys or access codes safe. You must not share access devices with unauthorised persons.
7. Customer Responsibilities
You are responsible for:
Providing accurate and complete information when requesting a quotation or making a booking, including the nature, volume, and value of Goods and any access constraints.
Ensuring that Goods are properly packed, labelled, and prepared for transport or storage, unless you have specifically requested and paid for professional packing by us.
Obtaining any necessary permissions or permits for parking, loading, or access at collection and delivery addresses.
Ensuring that access routes are safe and that there is sufficient space for vehicles and staff to carry out their tasks without risk to persons or property.
8. Liability and Insurance
8.1 Our Liability
We will exercise reasonable care and skill in the performance of our Services. Our liability for loss of or damage to Goods arising from our negligence or breach of Contract is limited to a reasonable and proportionate amount, having regard to the nature and value of the Goods, unless we have agreed alternative cover in writing. We will not be liable for any loss that is not reasonably foreseeable or for any indirect or consequential loss, such as loss of profit, loss of business, or emotional distress.
8.2 Exclusions
We shall not be liable for loss or damage arising from:
Inherent defects, natural deterioration, or perishability of Goods.
Insufficient or improper packing by you or a third party not engaged by us.
Acts or omissions of the Customer or any person acting with the Customer's authority.
Events beyond our reasonable control, including but not limited to fire, flood, adverse weather, industrial action, or criminal acts by third parties.
8.3 Customer Insurance
You are strongly advised to obtain adequate insurance cover for your Goods during storage and transit. We may offer or suggest insurance options or third party providers, but it is your responsibility to ensure that any policy meets your needs. Our liability remains subject to the limitations in these Terms and Conditions, whether or not you have taken out additional insurance.
9. Waste, Disposal, and Environmental Regulations
9.1 Waste Regulations
You must not use our storage or removal Services to dispose of waste unlawfully. Any disposal of items must comply with applicable waste management and environmental regulations. We will not accept hazardous, clinical, or controlled waste.
9.2 Abandoned Goods
If you fail to collect your Goods at the end of the storage period or after termination of the Contract, and you do not respond to our reasonable attempts to contact you, we may treat the Goods as abandoned. In such circumstances, and after giving appropriate notice, we may arrange for the sale, recycling, or disposal of the Goods in accordance with applicable law. Any reasonable costs incurred in such disposal may be deducted from sale proceeds or recovered from you.
9.3 Disposal Charges
Where you request us to remove unwanted items or waste, additional charges will apply. These charges reflect disposal fees, labour, transport, and any necessary permits. We will inform you of applicable charges before carrying out disposal work wherever reasonably practicable.
10. Termination of Contract
10.1 Termination by Customer
You may terminate your storage agreement by providing the notice period specified in your agreement or invoice. At the end of the notice period, you must remove all Goods from your unit and leave it in a clean and tidy condition. Any outstanding charges must be paid in full.
10.2 Termination by Storage Tolworth
We may terminate the Contract with immediate effect where you are in serious or persistent breach of these Terms and Conditions, including non-payment of charges, storage of prohibited items, or behaviour that endangers staff or other customers. We may also terminate the Contract on notice where we close or reconfigure the facility, in which case we will provide reasonable assistance to help you relocate your Goods.
11. Data Protection and Privacy
We will process your personal data in accordance with applicable data protection legislation. Your data will be used for the purpose of providing Services, managing your account, processing payments, and fulfilling our legal obligations. We will take appropriate technical and organisational measures to safeguard your information and will only share it with third parties where necessary for the performance of the Contract, for legal reasons, or where you have given your consent.
12. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible, providing details of the problem and any relevant evidence. We will investigate your complaint and aim to resolve it promptly and fairly. If a dispute cannot be resolved directly, either party may consider alternative dispute resolution methods or pursue their rights through the courts.
13. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the Services provided by Storage Tolworth.
14. General Provisions
14.1 Variation
We may update or amend these Terms and Conditions from time to time. Any changes will take effect for new or renewed Contracts from the date they are published or otherwise communicated to you. For ongoing storage arrangements, we will provide reasonable notice before material changes take effect.
14.2 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
14.3 Assignment
You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or transfer our rights and obligations to another organisation where this does not materially affect the Services you receive.
14.4 Entire Agreement
These Terms and Conditions, together with any quotation, booking confirmation, or written variation agreed between us, constitute the entire agreement between Storage Tolworth and the Customer in relation to the Services. You acknowledge that you have not relied on any statement, promise, or representation that is not set out in the Contract.
