Tolworth Storage Service Terms and Conditions

These terms and conditions set out the basis on which Tolworth Storage provides self-storage and related storage services to customers in the UK. By making a booking, accessing a unit, or paying for any storage service, you agree to be bound by these terms. Please read them carefully before proceeding with a reservation or move-in. They are intended to support a clear and fair arrangement between Tolworth Storage and each customer, covering the storage booking process, payment obligations, cancellation rights, liability, prohibited items, and waste handling requirements.

The contract for storage begins when we confirm your booking and continues for the agreed rental period, or until it is ended in accordance with these terms. In these Tolworth storage terms, references to “we”, “us” and “our” mean Tolworth Storage, and references to “you” and “your” mean the person or business entering into the agreement. These service terms apply to all storage customers unless we have expressly agreed alternative terms in writing.

We may update these conditions from time to time to reflect changes in law, operations, pricing, or security requirements. Where a change is material, we will take reasonable steps to notify current customers before the revised terms take effect. Continued use of the storage service after that point will be treated as acceptance of the updated conditions. If you do not agree with any revision, you should end the arrangement in line with the cancellation process below.

1. Booking process

To reserve a storage unit, you must provide accurate and complete information, including your name, billing details, contact information, and any requested identification. A booking request does not guarantee availability until we confirm it. We may refuse or postpone a reservation if the information supplied is incomplete, inaccurate, or if the requested unit is not available. The storage booking process may include choosing a unit size, agreeing the start date, and accepting the applicable rental rate and minimum term, if any.

Once your booking is accepted, you will receive confirmation setting out the unit type, start date, charges, and any special conditions. You are responsible for checking the confirmation carefully and notifying us promptly of any errors. The booking is personal to you and, unless we agree otherwise, may not be transferred, sublet, or assigned to another person. Where a company is the customer, the signatory confirms that they have authority to bind that company to these terms.

2. Payments, fees and charges

All fees must be paid in advance unless we agree a different arrangement in writing. Charges may include storage rent, administration fees, deposit amounts, late payment charges, lock replacement costs, cleaning charges, disposal fees, and any applicable taxes. Your first payment is usually due before access is granted to the unit. By using the service, you confirm that you are authorised to use the chosen payment method. We may use card, bank transfer, direct debit, or other permitted payment methods.

If a payment is declined, reversed, or not received by the due date, we may suspend access to the unit, refuse entry, charge interest or late fees where permitted by law, and ultimately end the agreement if the arrears remain unpaid. Any discount, introductory offer, or promotional rate is subject to the conditions stated at the time of booking and may be withdrawn if you breach these terms. If we are required to recover overdue sums, you will be responsible for reasonable recovery costs to the extent permitted by law.

We may review prices from time to time. Where a price change applies to an ongoing agreement, we will give notice in advance where reasonably practicable. If you choose to continue using the storage unit after the revised rate takes effect, the new price will apply. You are responsible for keeping your payment details current and ensuring sufficient funds are available for any recurring payments or scheduled charges.

3. Cancellation, notice and ending the agreement

You may cancel your booking before the agreed start date, subject to any non-refundable administration or reservation charges stated at the time of booking. Once the storage period has commenced, cancellation must be made by giving the required notice period, if any, set out in your confirmation or in these terms. If no specific notice period applies, you must give reasonable notice in writing before moving out. The storage service terms do not remove any rights you may have under applicable consumer law.

We may end the agreement immediately or on notice if you fail to pay any amount when due, breach these terms, keep prohibited items in the unit, cause safety risks, or fail to vacate the premises when required. If we end the agreement for breach, you must remove all goods promptly and pay any outstanding sums. If you leave items behind after the agreement ends, we may treat them as abandoned to the extent allowed by law and may store, sell, dispose of, or otherwise deal with them in order to recover sums owed.

4. Access, use of the storage unit and customer responsibilities

You must use the storage unit solely for lawful storage of your own goods, or goods you are legally entitled to store. You are responsible for securing the unit properly, keeping your access code, key, or lock safe, and preventing unauthorised access. Any person you allow into the facility or unit is your responsibility. You must not use the unit as living accommodation, for business activity that creates nuisance, or for any purpose inconsistent with ordinary storage use.

You must keep the unit clean and in good order and take reasonable care not to damage the premises, other units, or shared areas. Any damage caused by you, your agents, contractors, or visitors may be charged to you on a full indemnity basis where lawful. You should inspect your goods before storing them and ensure they are suitably packed, wrapped, and protected. We do not accept responsibility for deterioration caused by poor packing, inherent vice, unsuitable containers, damp-sensitive materials, or the ordinary effects of time.

5. Liability and insurance

We will take reasonable care in providing the storage service, but your goods remain stored at your own risk unless a loss is caused directly by our negligence or wilful default. To the maximum extent permitted by law, we are not liable for loss or damage arising from events outside our reasonable control, including fire, flood, theft, vandalism, utility failure, pest activity, or interruption to access, unless such loss results from our failure to exercise reasonable care. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

You are strongly advised to arrange suitable insurance for the full replacement value of all items stored. Any insurance offered by us, if available, will be subject to separate policy terms and exclusions. We do not assess the value of your goods and are not responsible for underinsurance. If you claim that we are liable for a loss, you must notify us promptly and provide reasonable supporting evidence, including a description of the items, their value, the circumstances of the loss, and any relevant photographs or receipts where available.

Our maximum liability for any claim arising from the storage agreement, whether in contract, tort, or otherwise, will be limited to the amount paid by you for the affected storage period, unless a higher amount is required by law. We will not be liable for indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress. These limitations are intended to be fair and proportionate and do not affect your statutory rights.

6. Prohibited items and waste regulations

You must not store any item that is illegal, dangerous, hazardous, volatile, toxic, explosive, flammable, corrosive, radioactive, environmentally harmful, or likely to attract pests or cause contamination. Prohibited items also include stolen goods, firearms, ammunition, drugs, perishable food, live animals, plants, and any item whose storage would breach law, regulation, or public policy. If we reasonably suspect prohibited goods are present, we may inspect, isolate, remove, or report them to the appropriate authorities where permitted or required.

All customers must comply with applicable waste regulations and must not leave rubbish, packaging, discarded materials, or unwanted goods in or around the facility unless we have expressly agreed to collect or dispose of them. If you generate waste, you remain responsible for its lawful removal and disposal. Any waste left on site may be removed and charged to you, including labour, transport, and disposal costs. You must not use the unit to abandon items, create fly-tipping, or deposit materials that require specialist handling without prior written agreement.

If your stored items include materials that become waste, you must ensure they are handled in accordance with current UK environmental laws and any relevant local authority or duty-of-care requirements. You are responsible for ensuring that nothing stored with us creates pollution, odour, seepage, infestation, or a hazard to people or property. If your goods cause contamination or require remediation, you will be liable for all associated costs, including specialist cleaning, decontamination, disposal, and any legal or regulatory expenses, to the extent permitted by law.

7. Indemnity, breach and enforcement

You agree to indemnify us against losses, claims, liabilities, damages, costs, and expenses arising from your breach of these terms, your unlawful use of the unit, your failure to remove items on time, or any claim brought by a third party in connection with your goods, except where caused by our negligence or wilful misconduct. If you breach these terms, we may take any reasonable steps necessary to protect the premises, other customers, and our legal interests, including changing locks, restricting access, or moving goods within the facility where appropriate.

If goods are at risk of causing harm, damage, or regulatory issues, we may act without prior notice where this is reasonably necessary to prevent loss or comply with law. Any action we take will be proportionate to the circumstances. Where we incur costs because of your breach, those costs will be recoverable from you. You remain responsible for all sums due until the agreement ends properly and the unit is fully vacated and left in an acceptable condition.

8. Governing law and jurisdiction

These terms, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. If you are a consumer, you may also benefit from any mandatory rights under applicable UK consumer legislation. If any part of these terms is found to be unlawful or unenforceable, that part will be treated as severed to the extent necessary, and the remainder will continue in full force. No failure or delay by us in enforcing a right will operate as a waiver of that right.

Any dispute that cannot be resolved amicably should be brought before the courts of England and Wales, unless mandatory law requires otherwise. These Tolworth Storage terms and conditions represent the entire agreement between the parties in relation to the storage service and supersede any prior discussions or understandings relating to the same subject matter. By proceeding with a booking, making payment, or using a unit, you confirm that you have read, understood, and accepted these conditions in full.